We stand behind the quality of every composite board we produce. This page outlines our returns policy for transit-damaged goods and our warranty coverage for manufacturing defects.
Returns
We accept returns only for composite boards that have been damaged in transit.
Inspection upon delivery is mandatory.
Please carefully examine the outer packaging at the time of delivery before signing for or accepting your order. Any visible damage to the packaging must be noted on the delivery documentation at the time of receipt.
To be eligible for a return due to transit
damage, the following conditions must be met:
- Damage to the packaging must be documented and noted with the carrier at the time of delivery.
- Photographic evidence of both the damaged packaging and the board must be submitted within 48 hours of delivery.
- Claims must be submitted to your original point of purchase — either your authorized dealer or directly to us if purchased through our website.
Please note:
Returns cannot be accepted for boards where packaging damage was not noted at the time of delivery, or where claims are submitted outside the required timeframe. We strongly encourage all customers to thoroughly inspect their boardupon arrival and not to discard any packaging until the board has been fully examined.
Warranty Coverage
We warrant our composite boards againstmanufacturing defects for one (1) year from the original date of purchase.
This warranty applies to the original purchaser only and requires proof of purchase from an authorized dealer or directly from us.
What is covered:
Manufacturing defects in materials and workmanship under normal recreational use.
What is not covered:
This warranty does not cover damage or defects resulting from:
- Delamination caused by heat from being left in direct sunlight.
- Impact with objects or materials, including ramps and other structures.
- Collisions, misuse, abuse, or accidental damage.
- Damage occurring during transport, loading, unloading, or handling out of water.
- Damage resulting from prior repairs or pre-existing defects.
- Improper storage or handling, including storage in closed, damp conditions.
- Exposure to temperatures above 70°C or below 0°C.
- Natural events including floods, earthquakes, or fires.
- Alterations, modifications, or unauthorized repairs.
- Use of the product for non-recreational purposes.
- Continued use of the product after a defect or claim has been identified.
- Flat landings, heel dents, or impact with the seafloor.
- Any damage not directly attributable to a manufacturing defect in materials or workmanship.
Filing a Warranty Claim
To initiate a warranty claim, please have the
following information ready:
- Proof of Purchase: Original invoice or purchase receipt.
- Product Details: Board model and serial number as shown on your invoice.
- Description of Issue: A clear account of the defect, including when it was first identified, how it occurred, and the conditions at the time.
- Photographs:
Clear images showing the board in full, the serial number, and close-up shots of the defect.
Please retain your original purchase invoice, as it is required for all warranty claims.
Purchased through an authorized dealer or
distributor:
Please submit your claim through the dealer
or distributor from whom you purchased the board. They will manage the submission on your behalf.
Purchased directly from us:
Please contact us directly via the details below
We aim to process all warranty claims within
3–5 business days of receiving complete documentation.Claims submitted with incomplete information may be subject to delays.
Our Liability
Our liability under this warranty is limited to the repair, replacement, or refund of any composite board found to have a manufacturing defect. If a replacement board is also found to have a manufacturing defect, we will provide one further replacement. We are not liable for any indirect losses, costs, or damages arising from the use of our products.
Contact Us
For warranty support, returns enquiries, or further information, please contact your original dealer or reach us directly
at hello@honuboards.com
