If your Honu products turn up and you don't love it, all you need to do is re-pack it into the original packaging and organise pickup by emailing email@example.com. As long as the item is in a new or unused condition, we will refund you in full upon receipt. This guarantee includes Honu paddle boards, clothing and paddle board accessories.
4-YEARS TOTAL CARE WARRANTY
We will repair or replace your board, new-for-old if there are any manufacturing issues. (e.g. loose seam, faulty valve, traction pad delamination). If the issue can be easily fixed, we will arrange for this to be done quickly and conveniently for you. If we decide to replace the board a replacement will be dispatched immediately upon confirmation of the defect.
If you purchased your board directly from Honu, you do not need to register your board. Register your board here:Product Registration
If your board is damaged and needs repair, we will support you to have the repair done to ensure your board stays on the water and out of the landfill. Upon confirmation of the damage, and valid purchase or registration, Honu will provide you with the spare parts and materials needed free of charge, plus send you the list of authorized repair centres that can carry out the work.
All Honu paddles are backed by a 2 year replacement warranty. Should you have any issues or failures with any part of your paddle from regular use, we will replace it new for old. This warranty excludes damage from impact with objects such as rocks, roads, etc.
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